Advanced solutions Of telephony
Harmonix offers all the functionalities needed by an automatic dialer powered by Artificial Intelligence.
Faster call handling
Key Features
Automatic bookmark
- Automate the dialing process to maximize talk time with potential customers.
- Types of markers: Predictive, Progressive and Preview.
- Integration with CRM for efficient monitoring.
Interactive Voice Response (IVR)
- Voice menu system that directs calls to the appropriate department or agent.
- Customizing messages and options based on business needs.
Call queues
- Efficient management of incoming calls during periods of high demand.
- Prioritize and distribute calls based on predefined rules.
Skill Assignment
- Direct calls to the most qualified agent based on the customer's query.
- Improves first-contact resolution and customer satisfaction
Call management features
Call recording
All calls are automatically recorded to ensure quality and follow-up.
Call history
Access a complete record of all customer interactions.
Call transfers
Pass calls to colleagues or departments with a single click. *
Voicemail
Collect messages when agents aren't available.
Caller ID
Show caller information for personalized attention.
Blocking unwanted calls
Filter and block unwanted numbers or spam.
Collaboration and teamwork
Real-time feedback
Agents can share notes during calls.
Call monitoring
Listen to calls in real time for immediate feedback.
Intervention and whisper
Useful for training live agents during conversations with customers.
Internal messaging
Instant communication between team members for efficient collaboration.
Automation and integrations
Automatic dialer (Dialer)
Optimize efficiency with predictive, progressive and manual options.
Click-to-Call
Convert any browser or CRM phone number into a clickable format for quick calling.
Flow automation
Define rules to streamline the handling of calls and follow-ups.
CRM integrations
Connect Bloobirds with tools like Salesforce, HubSpot or your internal CRM.
Data Synchronization
All call data is automatically updated in the CRM.
Open API
It allows customized integrations with other tools and systems.
Automation and integrations
Reduction of resolution time
Minimizes case resolution time.
Useful interactions
It minimizes the number of interactions with the customer to the minimum to collect the information necessary to resolve the case.
Remember to track cases
Don't forget to follow up on cases, especially when they are waiting for a third party (client or colleague) to do something or pass on some pending information to us.
Omni-channel
It is important to use the communication channels that the customer prefers (telephone, email or WhatsApp).
Information just a click away
It is important to have access to information that allows both the customer and the agent to answer questions.
Activity recorded at all times
In order to understand the level of service and the cost, it is key to record all activities, times at each stage and contents of communications with customers.
Customer Experience
Interactive Voice Response (IVR)
Design customized menus to direct calls to the right place.
Intelligent Routing
Redirect calls to the most qualified agents or based on availability.
Post-call surveys
Collect instant feedback for continuous improvement.
Transparent waiting time
Inform customers of the estimated waiting time in line.
Personalized music on hold
It improves the customer experience while waiting.
Scalability and customization
Team scalability
Easy adjustment depending on your equipment size or seasonal needs.
International numbers
Availability of local numbers in multiple countries.
Schedule rules
Set custom schedules for incoming and outgoing calls.
Full customization
Adjust call settings based on your business workflows.
Multi-language
Interface and support available in multiple languages.
Safety and Reliability
Call encryption
Easy adjustment depending on your equipment size or seasonal needs.
Regulatory Compliance
Aligned with regulations such as GDPR, CCPA and other global regulations.
High availability
Robust infrastructure to avoid service interruptions.
Automatic backup
Ensure that your data is always protected and accessible.
Anti-fraud protection
It filters and detects unusual activity on calls.
Analytics and reports
Customizable control panel
Real-time information on equipment performance.
Detailed reports
Analyze key metrics such as wait times, first-contact resolution, and call volume.
User-defined KPIs
Configure custom metrics to evaluate the success of operations.
Exporting data
Easy access and export of data for external analysis.
Predictive insights
It uses artificial intelligence to identify trends and anticipate needs.
Mobility features
Full mobile app
Access all the functions from your smartphone.
Real-time synchronization
Call, receive and review data from anywhere.
Push Notifications
Never miss an important call or update.
Offline mode
Essential features available offline.
Telephony on the move
Additional functionalities
Multi-campaign
Manage multiple call campaigns simultaneously.
Dual recording
Record both parts of the call to ensure quality.
Integrated SMS messaging
Send quick messages directly from the platform.
Silence detection
Identify calls that were not completed due to technical problems or lack of response.
Voice recognition
Automate certain tasks with voice commands.
They trust us
