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digital adoption
Make your CRM easy and useful for the user
Turn your CRM into the best ally: fewer tasks, assisted flows and everything just a click away. More adoption, more data.
Less reporting, more data
Make your CRM report automatically without having to hunt down users. At the end of a call or a meeting, let Harmonix guide the user so that the report is attended to or, if you prefer, fully automatic.
Automatic reporting with AI
After a conversation, the AI will update the CRM. At the beginning, the user must verify that the data is correct. Once the system has learned it, the update will be fully automatic.
Assisted reporting
Through assisted workflows, Harmonix will ask the user, in the right context and at the right time, what needs to be updated. This way, the report will be easy, fast and guided.
More data
In a matter of a short time, your CRM will have more data and, above all, of better quality. Without any need to constantly chase the user to update the CRM. Note: According to a study conducted with more than 5 companies with Harmonix, the increase in data was 26%.
Assisted workflows
Often, CRMs like Salesforce or Dynamics365 can prove to be very complex for the user to use. Its use ends up being confusing and cumbersome and the adoption rates are getting lower and lower. Harmonix turns your CRM into a simple and easy-to-use software, assisting and simplifying the user's interaction with the CRM.
Without modifying your current CRM, Harmonix integrates with you to make everything easier, faster and more intuitive. Everything they do will be recorded as if they were doing it in your CRM.
Usability
For a system to be adopted and used at 100%, it must meet two characteristics: It must be useful And it must be straightforward. In other words, it must provide value (for example, increase productivity or improve organization and monitoring) and must be easy to learn and use.
Excellent usability, with a good information architecture, with light color codes (WhatsApp is green, LinkedIn is blue, to give a simple example) and with extended usage patterns (for example, a ball on an icon indicates that there are things to review) allows users to learn effortlessly and get the most out of the tool.
Harmonix has been designed following the most cutting-edge usability standards in the market with the objective of making the user fall in love with its system and, for the company to get the most out of Harmonix and, therefore, from the CRM.
“We had a bad experience with a CRM that was a ready-to-use project, but it didn't meet our expectations. We are now looking at several off-the-shelf options that are better suited to our business model.”
“El gran problema de Salesforce es que es cero intuitivo.”
“Los equipos tienen que entender que el CRM no es una herramienta de micro management, es una herramienta que ayuda a ser más eficiente.”
“Todas las empresas están enfocadas en que se haga una transformación digital. Para las empresas B2B es una obligación pero todavía hay retos internos de tecnología y de prioridades de recursos.”
“Salesforce es un desafío porque es muy cansador y hace que la adopción sea más difícil y desgana. La palabra mágica es automatización.”
“Los jefes buscan los KPIs, miran el CRM para obtener la información, así que si la gente no lo utiliza, no puede dar las cifras a sus jefes.”