We use cookies to personalize content, provide social media features and analyze traffic. You can get more information by visiting our cookie policy. You can configure cookies without accepting them by clicking hither.
These are the 7 best contact center software for Salesforce In 2025:
- Harmonix AI
- Five9
- Avaya OneCloud
- Talkdesk
- Genesys Cloud CX
- Zendesk Suite
- NICE CXone
Although Salesforce is a powerful management tool, its true potential is unlocked when it becomes a contact center software for Salesforce, capable of centralizing customer service, automating tasks and offering real-time responses.
Many companies still operate with scattered communication channels: email, phone, WhatsApp, LinkedIn...
This creates internal friction, loss of information and a fragmented view of the customer.
The key lies in omnichannel integration: bringing all those channels into a single environment, accessible directly from the CRM.
This avoids the constant app switching and increases the team's productivity from day one.
Additionally, by having all data consolidated, companies can make strategic decisions far more efficiently and based on real information, not assumptions.
In the next sections, we’ll see how to achieve this, what benefits it brings, and why this transformation doesn’t require replacing your current system.
These are the 7 best contact center software for Salesforce
1. Harmonix AI
Harmonix AI is not a CRM with AI, nor does it aim to replace it.
It is a smart layer that installs on top of Salesforce or any other CRM, transforming it into a true omnichannel contact center with no migrations or extra training.
Harmonix’s proposal is focused on increasing productivity, automating repetitive tasks, and centralizing all communications (calls, emails, WhatsApp, LinkedIn, video calls…) in one place.
Its artificial intelligence analyzes, logs, summarizes, and interprets everything that happens during customer conversations to provide context, suggestions, and actionable data for both agents and managers.
Moreover, its implementation is simple and doesn’t require replacing or modifying the current system:
Harmonix integrates directly into Salesforce and other CRMs as if it were a native function, creating a powerful augmented reality effect over existing processes.
Some of Harmonix AI's key features:
● Channel unification: voice, email, video calls, WhatsApp, LinkedIn… everything integrated into a single inbox within the CRM.
● Task automation: call logging, summary creation, opportunity tracking and document classification, with no manual effort.
● Follow-up suggestions and personalized content: after each interaction, the AI automatically proposes the ideal next step and the most suitable message for each case.
● Boosted productivity: users save up to 8 hours per week by eliminating admin tasks, resulting in more time for clients and sales.
● Better decision-making: smart dashboards with insights on market trends, commercial performance and reliable sales forecasts.
● Guaranteed quality and compliance: real-time monitoring of all customer communications to ensure standards and internal policies.
2. Five9
Five9 is a cloud-based contact center solution that offers:
● Omnichannel capabilities, including voice, chat, email, and social media.
● Smooth integration with Salesforce, allowing agents to access all customer information from a single place.
Ideal for teams looking for flexibility and automation without leaving the Salesforce ecosystem.
3. Avaya OneCloud
Avaya OneCloud is a scalable platform that allows:
● Managing unified communications: voice, video, messaging, and collaboration from a single interface.
● Integration with Salesforce, optimizing the performance of the customer service team.
It stands out in corporate environments where high availability and customization are required.
4. Talkdesk
Talkdesk is a cloud-native platform focused on enhancing the customer experience.
Among its features:
● AI-powered automation to reduce response times and personalize service.
● Direct connection with Salesforce, which streamlines the agents' workflow.
A robust option for companies that prioritize innovation and analytics.
5. Genesys Cloud CX
Genesys Cloud CX offers an advanced omnichannel experience:
● Allows managing conversations via voice, chat, email, and social media from a single platform.
● Its integration with Salesforce provides a complete view of the customer and enables more personalized interactions.
Highly rated for its customer experience-centered approach.
6. Zendesk Suite
Zendesk Suite combines support, automation, and self-service:
● Focused on omnichannel service with email, phone, chat, and social media.
● Synchronizes data with Salesforce, allowing agents to make better decisions with more context.
Perfect for companies seeking quick implementation and a low learning curve.
7. NICE CXone
NICE CXone is a platform focused on operational efficiency and analytics:
● Includes advanced analytics tools, smart routing, and quality management.
● Fully integrates with Salesforce, enabling more consistent and effective experiences.
Its data-driven approach makes it a powerful choice for companies with high interaction volume.
What is a Contact Center Software for Salesforce?
A contact center software for Salesforce is a solution that integrates with this CRM to improve customer communication across all channels: calls, emails, WhatsApp, chat, LinkedIn, among others.
Its goal is to centralize and automate interaction management, allowing teams to work with more context, fewer frictions, and better results.
This not only speeds up service, it also enables a smoother and more consistent experience for the customer.
In the Salesforce ecosystem, this type of software connects directly to account, contact, and opportunity records.
This way, each conversation is linked to the customer's history, offering a complete, real-time view of everything that has happened.
A Clear Example: Harmonix AI
Harmonix AI is a standout example among this type of solutions.
Unlike other systems, it does not replace the CRM, but installs on top of Salesforce, enhancing it without needing to change processes or retrain the team from scratch.
Thanks to its artificial intelligence, it automates routine tasks, suggests next steps, and analyzes all interactions to extract key information.
It also centralizes calls, WhatsApp, video calls, and more, so everything happens from a single environment.
This not only improves business visibility, but also helps teams work faster, with fewer errors, and greater responsiveness.
Discover how artificial intelligence Salesforce integration is transforming CRM capabilities in modern contact centers.
Why Your Team Needs a Solution Like This
● Boosts productivity by automating administrative tasks such as activity logging, follow-ups, or email sending.
● Immediate access to customer history, with all information in one place to avoid duplications and mistakes.
● Faster and more efficient service: less time searching for information and more time solving issues, selling, or building loyalty.
With a solution like this, your team not only saves time, it also improves service quality and strategic decision-making.
The 7 Key Advantages of Using Harmonix as a Contact Center Software for Salesforce
1. True Omnichannel: All Channels in One Place
With Harmonix, you can manage calls, WhatsApp, emails, LinkedIn, and video calls directly from Salesforce, with no need to jump between platforms.
All activity is automatically logged in the CRM, improving traceability and saving the team time.
Unifying channels not only enhances the customer experience, it also gives the team more control over what's happening in each account.
2. More Productivity and Fewer Manual Tasks
Harmonix automates activity logging, follow-up creation, and CRM updates after each conversation.
This lets users focus on what really matters: talking to clients, closing sales, and resolving issues.
Thanks to its AI, the system suggests next steps, content, and summaries without requiring manual effort.
3. All Information in a Single View
Before every interaction, Harmonix generates automatic summaries of accounts, opportunities, and contacts, combining CRM data with previous conversations.
This avoids navigating through multiple screens or digging through old emails, speeding up response and improving accuracy.
Key information is available at a glance, even from mobile devices.
4. Full Adaptation to the Sales Team
Harmonix doesn’t force a change in the way your team works, it adapts to the pace and style of the team. From day one, users see it as a help, not a burden.
It also includes assistants that make day-to-day work easier: wizards, suggested content, and automations that guide each step effortlessly.
5. Smart and Automatic Dialer
The system includes a predictive dialer that prioritizes contacts based on funnel stage, urgency, or opportunities detected by the AI.
This means less time between calls and more high-value contacts, boosting operational efficiency without the need for external tools.
Learn how an automatic call dialer can streamline your outreach strategy.
6. Deep Integration with Salesforce
Harmonix does not replace Salesforce, it enhances it from within.
It installs on top of the CRM and transforms it without complex projects or technical training.
All functionality integrates as if it were native, making adoption easy and ensuring flawless data flow in both directions, without errors or duplications.
7. Security and Regulatory Compliance
Each interaction is logged, transcribed, and audited, complying with quality standards, privacy, and industry compliance regulations.
Harmonix also allows you to apply custom rules based on the channel or customer type, ensuring full control over communications.
This guarantees consistency in customer treatment and reduces legal or reputational risks.
3 Common Obstacles When Implementing a Solution Like This
1. Resistance to Change in the Sales Team
One of the most common challenges is users’ resistance to adopting new tools, especially if they’ve worked for years with the same process.
Fear of wasting time or making mistakes at the beginning can slow down adoption, even when the solution is genuinely useful.
That’s why it’s crucial to choose a tool that naturally integrates into the current workflow, without forcing changes.
2. Learning Curve in the First Weeks
Every new tool has an adaptation phase, and teams may need some time to feel comfortable with the interface and functions.
This is where user experience and implementation support make all the difference.
Choosing an intuitive and well-designed software reduces the learning curve and accelerates return on investment.
3. Technical Integration with Existing Systems
Many companies fear that implementing a new system will break what already works, duplicate processes, or create data inconsistencies.
It’s important to choose solutions that don’t replace the current CRM, but instead build on top of it.
For example, Harmonix AI installs on top of Salesforce and other CRMs with no need to migrate or modify anything, making integration easier and avoiding unnecessary technical complications.
How to Choose the Best Option for Your Company
- Evaluate whether it offers true omnichannel: calls, email, WhatsApp, LinkedIn, video calls… everything should be manageable from one place.
- Make sure it automates key tasks: like logging interactions, suggesting follow-ups, or completing CRM fields.
- Verify its compatibility with Salesforce: deep integration prevents errors and ensures the correct data flow.
- Focus on the team’s actual productivity: beyond features, the goal is for users to work faster and with less effort.
A good choice not only improves efficiency, but also generates better data for decision-making and accelerates business growth.
Why Harmonix AI Stands Out Among the Available Options
Harmonix AI takes the contact center experience to a new level by applying artificial intelligence to every interaction, without replacing the current CRM.
It installs directly on Salesforce (or any other CRM), making it practical, quick to implement, and with no need for complex training.
Traditionally, companies work with a single communication channel, which limits analysis and coordination between teams.
With Harmonix, it’s possible to unify calls, emails, WhatsApp, LinkedIn, and video calls in a single interface, fully connected to the CRM.
This provides more context per account, more data for strategic decisions, and much more agile teamwork.
Harmonix’s artificial intelligence not only transcribes and summarizes, it also suggests follow-ups, detects opportunities, and automatically prioritizes leads.
The result: fewer manual tasks, more efficiency, and a direct improvement in conversion and closing rates.
Frequently Asked Questions (FAQs)
How does Harmonix help with sales analysis?
Harmonix analyzes every conversation and business activity to detect patterns, predict closings, and provide real-time visibility of the pipeline, without relying on the team’s manual input.
Can I use Harmonix for customer prospecting?
Yes. Its AI system prioritizes leads, suggests personalized content, and allows you to create contacts from channels like WhatsApp, email, or LinkedIn, all without leaving the CRM.
You can also explore how to improve sales prospecting with practical, AI-powered strategies.
What measures does Harmonix take to ensure data protection and GDPR compliance?
Harmonix includes advanced security protocols, data encryption, and access controls, aligned with data protection best practices and fully compliant with GDPR regulations to ensure privacy and legal adherence.
Is it possible to manage all channels from a single platform?
Yes. Harmonix enables complete omnichannel management: calls, messages, emails, chats, and social media from a single interface connected to the CRM.
How difficult is it to integrate Harmonix with my current Salesforce?
The integration is fast and simple. It does not require migrations or complex technical changes, since Harmonix installs on top of Salesforce without replacing it, taking advantage of the existing structure.