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These are the 7 best Salesforce call center software solutions:
- Harmonix AI
- Aircall
- Talkdesk
- Five9
- Genesys Cloud
- CloudTalk
- Ringover
Choosing a call center software for Salesforce isn’t easy. Companies look for more than just system connections: they need agility, control, and efficiency in every customer interaction.
Traditionally, teams worked with isolated channels like calls, emails, or WhatsApp, which made tracking difficult and led to key information loss. This directly impacts productivity and strategic decision-making.
Now, there are tools that centralize communications on one platform, automate routine tasks, and offer a smooth user experience.
The result: faster teams, better customer service, and real-time data visibility.
In this article, we explore the best solutions to integrate a call center with Salesforce, comparing features, ease of use, and real benefits for your team.
The 7 Best Salesforce Call Center Software
1. Harmonix AI
Harmonix AI is not an AI-based CRM, but an intelligent layer that installs over your existing CRM like Salesforce, Dynamics 365, Zoho, or SAP.
It doesn’t replace your system, it enhances it from within with a surprising “augmented reality” effect.
This solution integrates all communication channels (calls, WhatsApp, email, video calls, LinkedIn) directly into your CRM, allowing users to work without switching screens and with full context available.
Its AI system enables the CRM to auto-fill, generates call summaries, suggests next steps, drafts emails, and even creates smart agents that automate full tasks.
This boosts user productivity and gives managers total pipeline visibility.
6 Key Advantages of Harmonix AI:
- Frictionless installation: sits on top of your CRM with no complex integrations or new environments.
- True omnichannel: calls, WhatsApp, email, video calls, and more, all inside the CRM.
- Advanced automation: automatic reports, generative AI for emails, and smart follow-ups.
- Increased productivity: users gain up to 40% more effective time to sell or assist.
- Strategic analysis: offers market, revenue, and team intelligence, with actionable insights.
- Autonomous agents: bots handle queries, classify documents, or schedule meetings via voice or WhatsApp.
With Harmonix, teams are faster, more precise, and work consistently, raising the quality of every interaction.
2. Aircall
Aircall is a cloud phone system that integrates directly with Salesforce.
It allows making calls, logging notes, and accessing history from the CRM without switching tabs.
Ideal for large teams needing speed, control, and real-time analytics.
3. Talkdesk
Talkdesk delivers a complete omnichannel experience integrated with Salesforce.
It supports calls, SMS, and chat, all from a unified interface.
It also includes AI to automate tasks and improve customer experience.
4. Five9
Five9 combines automation, analytics, and smart dialers in a robust solution.
It integrates with Salesforce to offer a smooth, highly customizable workflow.
Learn how an automatic call dialer works to accelerate call operations.
5. Genesys Cloud
Genesys Cloud connects channels like voice, chat, email, and social media into a single interface.
Its Salesforce integration allows for a complete customer view in every interaction.
It also stands out for automating workflows and delivering real-time insights.
6. CloudTalk
CloudTalk allows you to make and receive calls directly from Salesforce, with automatic logging.
It includes dashboards, metrics, and simple automation features.
Its intuitive design makes it perfect for teams looking for productivity without complications.
7. Ringover
Ringover offers a simple yet powerful solution to centralize communications in Salesforce.
It includes recordings, analytics, and multichannel support for WhatsApp, calls, and more.
An ideal option for growing businesses that need control and agility from day one.
Why Your Call Center Needs Software Connected to Salesforce
Having call center software connected to Salesforce is no longer a competitive advantage, but a necessity for any customer-centric company.
Salesforce is one of the most powerful CRMs on the market, but it doesn’t cover all customer touchpoints on its own. That’s where specialized call center software comes in.
These systems manage calls, emails, chats, or WhatsApp messages directly from Salesforce.
This not only streamlines service, it also ensures all information is recorded and available for future actions.
Working with a connected system improves team efficiency, reduces errors, and speeds up response times.
It also gives complete visibility of the customer’s history in one place, key for personalized service.
Thanks to omnichannel capabilities, you can serve customers through their preferred channel without losing context. This directly improves the user experience and conversion rates.
When it comes to productivity, tools like Harmonix AI centralize all those channels inside the CRM, automating processes and removing manual tasks.
Harmonix makes users more productive and faster by integrating all touchpoints into one view, without switching platforms or duplicating data.
It doesn’t replace your CRM, it enhances it. It installs over Salesforce and turns it into a more intuitive, complete, and strategic system for your business.
If you're just beginning to explore customer platforms, this guide on what is CRM offers a helpful overview of how customer data is managed and used.
What Is Salesforce Call Center Software and Why Is It So Sought-After?
It is a tool designed to connect all phone and digital support operations directly with Salesforce.
What makes it so sought-after is its ability to sync data in real time, reduce administrative workload, and improve coordination across sales, support, and management teams.
In short, a good Salesforce call center software enables companies to work in a more connected, agile, and customer-focused way, boosting overall team performance.
The 6 Most Powerful Advantages of Using Harmonix with Your Salesforce Call Center Software
1. Maximum Productivity: More Tasks Done, in Less Time
With Harmonix AI, users accomplish much more in less time.
The platform automates logs, suggests replies, and performs follow-ups with no manual input.
This means more productive, faster users, with less admin effort and more focus on the customer.
2. True Omnichannel: Calls, WhatsApp, Email... All in One Place
Traditionally, companies manage each channel separately.
With Harmonix, you can integrate calls, emails, WhatsApp, LinkedIn, and video calls into a single view, inside the CRM.
This enables a continuous conversation with the client, no matter where it starts or ends.
3. AI That Works for You: Follow-Ups, Insights, and Smart Alerts
Harmonix’s artificial intelligence doesn’t just record what happens, it interprets and acts.
It creates automatic summaries, suggests next steps, and sends alerts when something needs attention.
This is a great example of how artificial intelligence Salesforce integration can streamline customer interactions.
4. Total Visibility: Every Conversation Within Reach
All interactions, regardless of the channel, are logged and accessible from Salesforce.
This gives the team a 360º view of the customer, improving collaboration and avoiding duplication.
No need to search across multiple tools, everything is centralized.
5. Seamless Integration with Salesforce
Harmonix doesn’t replace your CRM, it complements it.
It installs directly over Salesforce, with no complex development or steep learning curves.
This makes it a practical, scalable, and fast-to-deploy solution for any setup.
6. Faster, Smarter Decisions with Real Data
Thanks to channel unification and AI, Harmonix delivers real-time actionable data.
This enables decision-makers to make better-informed strategic choices, based on what’s actually happening in each conversation.
The result: fewer assumptions, more accurate decisions.
3 Common Call Center Problems That Harmonix Solves
1. Lack of Customer Visibility
One of the biggest challenges is not having the full customer context in one place.
When info is scattered across emails, calls, or chats, agents waste time searching for key details.
With Harmonix, every conversation is logged and centralized, making support faster and more effective.
2. Isolated Channel Use
Many companies still manage each channel separately:
one system for calls, another for emails, another for WhatsApp...
This creates disconnection, duplicate work, and service continuity gaps.
Harmonix lets you integrate all channels into the CRM, improving coordination and post-interaction analysis.
3. Low Team Productivity
When agents have to switch tools constantly, log every activity manually, and follow repetitive processes, productivity drops.
Harmonix automates key tasks, suggests next steps, and summarizes interactions, enabling users to work faster and more efficiently.
How to Choose the Best Salesforce Call Center Software
1. CRM Compatibility and Integration
The software must easily connect with Salesforce and run on top of it without heavy development.
A native or frictionless integration is key for fast team adoption.
2. Multichannel Support
Look for a solution that lets you manage calls, emails, WhatsApp, chat, and social media from a single platform.
Omnichannel capability not only improves customer experience, it also gives a more complete view of every interaction.
3. Scalability and Ease of Use
A good tool should scale with your business growth without issues.
It’s also essential to have an intuitive interface, so teams can use it without long training sessions.
4. Automation Level and Built-In AI
The value lies in doing more with less.
The best software includes automation features, generative AI, and predictive analytics to eliminate manual tasks and enhance decision-making.
Why Harmonix AI Is Your Best Ally for a Truly Efficient Salesforce Call Center
Time Savings and More Sales Closures
Harmonix installs directly over Salesforce, without replacing it or disrupting current operations.
By centralizing channels and automating processes, it lets your team focus on what matters: selling, solving, and moving forward.
This leads to more handled opportunities and higher conversion rates.
Happier Team, More Satisfied Clients
With fewer manual tasks, more context in every interaction, and truly helpful tools, users work better.
And that shows in customer service: faster, personalized, and impactful responses.
Harmonix transforms the team’s daily workflow and raises service quality.
Practical Case Study
An insurance company that integrated Harmonix with Salesforce was able to automate over 40% of internal communications.
Agents received documents via WhatsApp, handled calls, and activated policies, all without leaving the CRM.
The result: a more agile team, better-served clients, and full adoption of the tool in just a few weeks.
Frequently Asked Questions (FAQs)
How does Harmonix help with sales analysis?
Harmonix enables analysis of every client interaction, including calls, emails, and messages, to provide insights that would otherwise go unnoticed.
The platform identifies opportunities, common objections, and best practices, supporting better strategic decisions based on real data.
It also includes forecasting tools that help predict closures with greater accuracy.
Can I use Harmonix to improve customer prospecting?
Yes, Harmonix enhances prospecting by automating follow-ups, suggesting personalized messages, and prioritizing high-potential opportunities.
Thanks to its AI, users receive recommendations on who to contact, when, and with what message.
This makes prospecting faster, more effective, and based on real context.
Here are 10 practical ways to improve sales prospecting using intelligent tools and workflows.
Is Harmonix compliant with data protection and GDPR?
Yes, Harmonix is built to meet the strictest security and privacy standards, including data protection requirements and the General Data Protection Regulation (GDPR).
All data is handled with advanced encryption protocols and access control.
The platform also allows configuring different visibility levels based on each user’s role.
Can WhatsApp be integrated into a Salesforce call center software?
Yes, and it’s one of the key differentiators to look for.
The best solutions allow WhatsApp to be fully integrated with Salesforce, alongside other channels like calls and email.
This omnichannel setup ensures a smoother experience for both agents and customers.
How hard is it to migrate to Harmonix from another call system?
Migrating to Harmonix is smooth and frictionless, since it installs over your existing CRM without replacing it.
It doesn’t require complex integration projects or new training, because everything works within the environment you already use.
This makes the transition quick, comfortable, and well-received by teams.